Privacy Policy for Text Messaging
Effective Date: 02/18/2025
At Apex Garage Doors LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you engage in text messaging communications with us. By using our text messaging services, you agree to the terms outlined in this policy.
Information We Collect:
When you engage in text messaging with us, we may collect the following personal information:
**Phone number**: Your mobile phone number will be required to communicate with you via text.
**Messages**: We may store the content of your text messages with us for the purpose of assisting with your inquiry, providing services, and improving our customer experience.
**Service-related Information**: We may collect data related to the services we are providing, such as the nature of the garage door services you are requesting, scheduling details, and service history.
How We Use Your Information:
We use the information we collect to:
- Respond to your inquiries or requests for garage door services.
- Confirm appointments, schedules, or service changes.
- Send reminders for upcoming service or maintenance appointments.
- Improve customer service and communication practices.
- Comply with legal obligations.
Consent to Text Messaging:
By providing your phone number and engaging with us via text messaging, you consent to receive text messages from us regarding the services we provide. You understand that these messages may include important information related to your service request, confirmation details, or follow-up inquiries.
You are not required to consent to receive text messages to do business with us, and you may opt-out of receiving messages at any time.
Data Security:
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission or storage can be completely secure, and we cannot guarantee the security of your personal information transmitted via text messaging.
Opt-Out of Text Messaging:
If you no longer wish to receive text messages from us, you can opt-out by replying with the word "STOP" or by contacting us directly at 818-839-2477 or apexgaragedoors@yahoo.com. You will receive a confirmation message once you have been unsubscribed.
Please note that you may still receive service-related text messages (e.g., appointment reminders or critical service updates) even after opting out of promotional communications.
Sharing Your Information:
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
- To service providers or vendors who assist us in delivering services (e.g., appointment reminders, customer support).
- To comply with legal requirements or respond to lawful requests from public authorities.
Retention of Information:
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Changes to This Privacy Policy:
We reserve the right to update or change this Privacy Policy at any time. When we do, we will update the "Effective Date" at the top of this document. We encourage you to review this Privacy Policy periodically for any updates or changes.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our text messaging practices, please contact us at:
Apex Garage Doors LLC
Mailing Address:
14116 Janna Way. Sylmar, CA 91342
Phone: 818-839-2477
Email: apexgaragedoors@yahoo.com
